FAQ – Frequently Asked Questions ❓
1. Where do you ship from?
All orders are shipped from our UK warehouse in Swadlincote using trusted carriers such as Royal Mail, Evri, or DPD.
2. How long will my order take to arrive?
Orders are typically processed within 1–3 business days and delivered within 2–4 business days across the UK.
3. Do you offer free shipping?
Yes, we offer free standard shipping on all UK orders — no minimum purchase required.
4. Can I return or exchange my order?
Absolutely. You have 30 days from the delivery date to request a return or exchange, provided the item is unused and in its original packaging.
Simply contact us at support@rhythmiqsound.com to start the process.
5. What if my item arrives damaged or defective?
If your item is damaged or not working properly, please email us within 48 hours of receiving your order. We’ll arrange a replacement or full refund after verifying the issue.
6. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Klarna, and Apple Pay — all processed securely through Shopify’s encrypted checkout.
7. How can I contact customer service?
You can reach us anytime by email at support@rhythmiqsound.com, or by phone at +44 78 7998 8847.
Our support team replies within 24 business hours.
8. Do you ship internationally?
Currently, we ship within the United Kingdom only. International shipping options will be available soon.